Hairprint creates a process whereby the natural pigment in your hair called eumelanin is recreated in the hair shaft. Eumelanin is arranged in the hair in a pattern unique to each person. We coined a word to name that unique pattern: Hairprint. That pattern determines how we see color. Chemical hair dyes remove the pigments in the hair shaft and replace them with coal tar or aniline dyes. When eumelanin is restored to the shaft of the hair, your innate hair color returns.

Hairprint restores the natural pigment to your hair. Your hair has a unique genetic structure, which we call your "hairprint". It is as unique to you as your fingerprint. This structure determines how pigment is arranged in the hair, and that arrangement determines how light refracts, and refraction determines how we perceive color. Dyes do not do this. That is why hair colored with natural pigment will always look different and better than hair that is dyed.

During a Hairprint treatment, new eumelanin is synthesized within the cortex of the hair. This process is called melanogenesis and happens continuously within the body. 

Baking soda, Mucuna pruriens, Sodium carbonate, Ferrous gluconate, manganese gluconate, Hydrogen peroxide*, Carbomer and Diatomaceous earth.

Our patented formula takes these natural ingredients and makes one more natural ingredient, eumelanin, the pigment that colors your hair. 

*The concentrations of hydrogen peroxide we use are, 1% and 1.5%. In conventional hair dyes, peroxide is used to break open the hair, and can be up to a 12-15% concentration. We do not use peroxide to open the cuticle of the hair (which is very damaging) but rather to oxidize the mucuna pruriens extract. When applied to your hair, the peroxide is virtually gone.  

For further information on the ingredients please take a look at our Color Restorer Ingredients page

Hairprint is not a dye. The same product can restore gray hair from very light brown all the way to the darkest black. Your hair will determine your color. It will look like your hair color because it is. All hair, even black hair, has variations in color. It is this diverse and subtle array of color that makes hair look natural. Hairprint looks natural because it is. You should not use Hairprint to choose a different color than your natural color. Hair darkens as we age, please check your innate carefully and choose the option that matches most closely your natural shade.

Please note, hair that has been damaged due to chemical processing may take up more of the Hairprint treatment than desired and be excessively dark.  This is not an issue if you have dark brown or black hair.

The ingredients in steps 1 and 2 of the Dark, Brown, and Light Brown formulas are identical. The difference between the three is in Step 3. If you have light brown hair, use Light Brown. If your hair is Brown as shown in our color chart, use Brown. If your hair is dark brown or black, use Dark. We recommend all Asians to use the Dark option even if they tend towards a brown.

That depends on your objective. If you are covering gray roots, you will need to do it as often as your hair requires, from 3-5 weeks depending on the rate of hair growth. If you are covering gray that is lightly dispersed throughout the head, more like salt and pepper, you may find that you want to do it every 6-8 weeks.

Hairprint will last for two to six months depending on your hair's porosity, type, how often you shampoo your hair, what you shampoo it with, and exposure to salt water, chlorine and sun. Unlike rinses and semi-permanent dyes, Hairprint goes into the cortex of the hair. With regular and continued use of Hairprint the hair becomes stronger, healthier, shinier and more readily accepting of pigment.

The MADE SAFE (Made with Safe Ingredients™) seal means that a product is literally made with safe ingredients not known or suspected to harm human health or the environment. It’s the first nontoxic certification to apply to products we use every day. For the first time, you can find things that are safe to use on your body, with your families, and in your homes.

Certified products are examined by scientists to ensure they’re made without known behavioral toxins, carcinogens, developmental toxins, endocrine disruptors, fire retardants, GMOs, heavy metals, neurotoxins, pesticides, reproductive toxins, toxic solvents, or harmful VOCs. MADE SAFE then goes above and beyond: Ingredients have been further examined by a chemist for bioaccumulation (builds up in our bodies), persistence (builds up in the environment), and general and aquatic toxicity, making it the leading standard in the country.

This is revolutionary. In short, it means that you can finally trust that products are made without toxic chemicals known to harm our health.  Is it safe to use Hairprint if I have chemical sensitivities?

Yes, Hairprint is an excellent choice for those with chemical sensitivities. We use edible ingredients that are hypoallergenic. Hairprint is odorless. You are placing a vegetable-based pigment that is made every day inside your body, on the outside of the body.

Many health professionals recommend that women who are pregnant or breastfeeding stop using hair dye.

With Hairprint, you are placing a vegetable-based pigment that is made every day inside your body. The melanin pigment in Hairprint is already present in millions of skin cells.

However, we recommend you consult with your physician by reviewing the ingredients list before using this product.

Yes. Hairprint was formulated without toxicity in order to enhance both beauty and human health. Hairprint honors the integrity of the human body by replacing the pigments that are native to your hair and body and contains no harmful chemicals or dyes.  

However, we recommend you consult with your physician by reviewing the ingredients list before using this product.

Those who are using the topical application Rogaine@, which is a trade name for Minoxidil, can use Hairprint with no issues. Minoxidil is basically a dilating medication that widens the blood vessels and brings more oxygen and nutrients to the hair follicle.

Yes, our customers have used Hairprint on different parts of their bodies. However, the texture, strength and porosity of hair vary in different regions of the body and so we cannot guarantee results when Hairprint is used in other areas.

Best Use by Dates
The last 4 numbers, printed on the side of each powder on the label of the liquid bottle indicate the expiration date.  Please note the liquid bottles have a shorter expiry date than previously.  We have made this change due to our quality control and the wish to make sure you are always receiving fresh product.

Storage Instructions
Unopened Kits: Store contents in a cool, dry place between 15 - 25C. To maintain content freshness, keep contents sealed in the package until ready to use.

Opened Contents: After opening the liquid/powder, you must seal them tightly as directed. Roll up the powder packets tightly. Use a paper clip to seal down the packages and store contents in a zip-lock bag. Fold down remaining liquid packets and staple or clip it shut. 

You can also use a vacuum sealer to remove air and reseal components airtightly, ensuring that the longevity of your kit contents.

If your kit contains bottles, close the screw top tightly.

Opened components should last two months. There may be some discoloration in the powders once re-opened; however, it will not alter the effectiveness of the product.

Our Pre–treatment should not be halved. We advise that you use all its contents as it adds to the success of the treatment.

Once you open your Hairprint Color Restorer treatment kit, you are responsible for ensuring the efficacy and quality remain optimal. If you need additional powders and liquid components they can be purchased separately.  Please make contact with support@hairprint.asia.

Hairprint Color Restorer needs unobstructed access to the hair in order to successfully restore your natural hair color. Unfortunately there are film-forming chemicals, compounds and ingredients labeled as "natural/organic" in nearly every shampoo, conditioner and hair styling product on the market. These synthetic ingredients coat the hair, clog the pores of the scalp, cause bacterial/fungal growth, create dryness, cause damage, hair thinning and/or hair loss. Most notably, these ingredients block the Hairprint True Color Restorers ability to restore gray to its natural color.  Please do take a look at our page on Residue-free hair to make sure you get the best results from Hairprint.

Facial hair is different in texture, strength, and porosity than scalp hair. It may not accept the Hairprint as easily as the hair on your head. It works well for most men and not as well for some others.  This process requires a bit more time because facial and scalp hair differ.

Our recommendation is to leave the Pretreatment on the beard for 15-30 minutes, working it into the area to soften it up. The tougher the beard, the longer you want to leave the Pretreatment on. 

We recommend that it be applied for 18-20 minutes. We also recommend that it be applied at night so that if there is any staining of the skin, it can be easily washed off in the morning.

During the pretreatment process, take some baking soda and rub it into the resistant hairs, either against the scalp or between the thumb and index finger. This will provide more alkalinity (which opens up the cuticle) and helps remove sebum that might be coating the hair.

Initial results will vary depending on the type of hair you have and the health of your hair. Hair that has been gray for a long time is tougher to treat. White hair is tougher than gray hair. Nonetheless we have customers that are 70 - 90% gray and/or white that have been using Hairprint with great results. We strongly reccommend you be willing to commit to a series of 4-6 treatments before deciding if Hairprint works for you or not.
Most people with a full head of gray hair or who have had gray hair for many years will need two full kits of Hairprint applied sequentially. If after the first kit, the final desired color has not been achieved, apply the second kit to deepen the pigmentation process. On subsequent applications, you can experiment with only using one kit. With regular and continued use of Hairprint your hair becomes stronger, healthier, shinier and more readily accepting of pigment. 
If a person is in their 70s or 80s and their hair has been completely gray for many years, you will want to apply one colorant initially (Restore) and the Post Treatment (Complete) to see how easily it takes the color. After a certain age, hair can become very porous and will take up too much color.

We recommend applying Hairprint to all your hair the first time unless there are lighter or highlighted areas you want to retain. If you want to leave some gray or highlighted areas, rub in some olive or coconut oil into those areas after you have cleaned the hair with the Pretreatment.

Hair loses its vitality as we age. We have customers with virtually no gray hair that use their correct Hairprint color as a restorative treatment for fuller, more lustrous hair.

Hairprint is a protein treatment that will your hair stronger, giving it more body and shine.

Hairprint does not work on blonde, red, chestnut or auburn hair because those hair types contain an additional pigment called pheomelanin. Hairprint replaces eumelanin only. It is the pigment in all black and brown hair. However, we are continuing our development efforts to create products that will work on other shades.

Yes, if your hair is dark brown to black, Hairprint works well. If you hair is light brown or dark brown, let us help you make the transition to avoid the hair going too dark.

See the FAQ "Transition Tips" in Using Hairprint Color Restorer below. 

If you are using or have used 100% pure body art quality (only one or two listed ingredients: henna and/or indigo only) you can safely apply Hairprint.

Important notes about pure Henna and Hairprint

-Henna creates a thick coating on the hair that is difficult for our gentle treatment to penetrate. You may need to apply several applications to achieve optimal coverage. Henna cannot be removed or lifted from the hair.  Using our Chelating Shampoo a couple of times in the week prior to your Hairprint treatment will help to remove some of the buildup but cannot remove all of it.

-Hair that has been exposed to henna may take on a red-tone when Hairprint is applied. Hair that has been treated with Indigo may produce dark results due to residual henna that remains on the hair.

-Henna can dry out the hair significantly. If your hair is dry and porous due to henna use you may experience dark results with your Hairprint application. To avoid this you may want to consider using the Transition Method of Application until your dehydrated hair grows out and is trimmed away. 

Warning-

If you are using compound henna powders or creams we do NOT recommend using Hairprint until it is thorougly absent from your hair. You can identify a compound henna as it often contains added ingredients in addition to henna or indigo. Compound hennas, can and often do contain undisclosed ingredients. These ingredients can or may include metallic salts, additional dyes (if an ingredient listed contains a color: Red/Blue/Yellow/Violet/Black these are additional coal tar or chemical dyes), additional plant dyes, and PPD. Please do not use Hairprint over compound henna products as these additives may produce unpredictable results. Compound henna can often fade to strange colors due to the presence of synthetic dyes. 

Metallic salts such as: Copper, silver/bismuth, and lead- can remain in the hair for up to two years. You cannot use any product over these metallic salts as the results could be dangerous for you hair. 

Metallic salt products can also fade to strange colors. Those that contain lead turn purple. The dyes containing silver turn green, and those containing copper turn red. These additives remain in your hair for 1-2 years and make it unsafe to use any product over it while they remain in your hair.

If you have dark brown or black hair you can use Hairprint on bleached hair.  If you have light colored hair or excessively bleached hair results can be unpredictable.  We suggest you use our transition tips and only apply Hairprint to the new hair growth on the roots.  

If you want to retain your highlights, you will need to clip, foil or oil them to prevent coloration. If you want to highlight after the Hairprint treatment, that will work but you will have to protect the highlights next time around.

Relaxers weaken and break the natural structure and bonds of the hair. Thusly, allowing a naturally curly hair matrix to straighten. Depending on strength and chemical composition of the relaxer used, this weakening can cause hair to become prone to dryness, damage, and breakage with every relaxer treatment.

We have found that using Hairprint actually restores the bonds of hair. Once inside the hair, Hairprint causes eumelanin proteins to link together . This provides ‘muscle’ to the hair. It will make your hair plumper, shinier, and stronger. Hair health is being restored.

Because of the way that hairprint works, we highly recommend that if you plan to relax your hair that you do so after a Hairprint treatment and not before. If you have relaxed the hair and wish to use Hairprint, we recommend using our transition method to ensure that your hair remains healthy and strong.

We do not advise using Hairprint if you are continuing to perm your hair.

Perms use strong chemicals to break the sulfide bonds in the hair so that it can be reshaped. The hair is damaged during this process, becoming porous, dry and fragile. Porous hair takes in too much color if you apply Hairprint, causing the hair to be darker than your natural color.

Hairprint may also relax the curl of the perm, because the natural pigments created during the Hairprint process are proteins which strengthen the hair.

If you have permed your hair in the past and have decided to discontinue this practice, please wait at least 8-10 weeks before applying Hairprint. 

Brazilian hair straightening treatments (also called Brazilian Keratin Treatment, BKT, Brazilian Blowout, Escova Progressiva, Keratin Cure or Keratin Straightening) are a method of temporarily straightening hair by sealing a liquid keratin and a preservative solution into the hair with a hair iron. It has been banned in several countries including Canada and the EU due to high concentrations of regulated chemicals in them. It is performed in the United States, though there are regulations and have been controversies regarding the treatment. There is a similar treatment known as the Japanese Yuko System. 

These treatments severely damage the hair. If they are not maintained, the hair becomes dry, frizzy, and brittle. If you have had this treatment, you will need to wait 3-4 months in order for the keratin to wear off as it seals the hair and prevents Hairprint from gaining access to the cortex of the hair. 

As long the straightened/processed hair is present, you will also need to employ our Transition Tips, unless your hair is dark brown or black, so that your hair does not go too dark.

Depending on the ingredients, a gloss or a glaze can either go into the cuticle of the hair or adhere to the outside of the hair. Glazes can also be tinted to add color.

Unfortunately, many of these products are not so different than products used to make car seats and dashboards shiny; they contain the polysiloxane family of silicone products.

If your hair is glossed or glazed, it will prevent Hairprint from working. They can be removed by strong clarifying shampoos and chelating shampoos. Please discontinue use of the gloss or glaze at least two weeks before applying Hairprint. 

Chlorine is a strong chemical compound. It can cause rapid color removal and coats the hair which can cause dryness. Chlorine needs to be removed entirely before you begin your Hairprint application. A deposit of chlorine on the hair before using Hairprint can cause ashy or green sheen effects on final results. We recommend using one of our Detox shampoo options.

For residue/mineral/hard water/chlorine removal the Chelating Shampoo is a gentle option that covers the most bases.

Pre-Hairprint Color Restorer: 

If you can, avoid swimming for 2-3 days prior to application.

Or you may simply use our Chelating shampoo to remove traces of chlorine prior to any application. The day or night before your treatment: Use Chelating shampoo. Wash for 5 minutes. Or wash twice according to directions. Use no other products: shampoo/conditioner/styling products, Within 24 hours or less use your Hairprint Color Restorer kit and all contents including Prepare and the mixes as directed. 

Post Hairprint Color Restorer:

To avoid rapid color removal after an application, before swimming you can coat your hair with a water resistant product, like shea or cocoa butter, a shine serum, or deep conditioner, to place a protective coating around the hair strand. This will help keep chlorine from removing too much color post treatment. You may also cover the hair with a swim cap to keep it from chlorinated water contact. This should help prevent the chlorinated water from stripping the Hairprint color and/or drying out your hair. To remove any strong coatings on the hair you may us one of our detox shampoos to help remove any residues these products may leave behind.

Hard water contains calcium, magnesium and other mineral salts in excess of 180 ppm. This is almost always the case with well water. Hard water creates a mineral build up on the hair, just like you see inside a teakettle or on your faucet.

To remove, use our Chelating Shampoo with EDTA as an ingredient before using Hairprint. If the mineral deposits are not removed they will block Hairprint from accessing the hair. 

Monthly use of our chelating shampoos and deep conditioning can eliminate mineral deposits, prevent dryness, and restore your hair. 

Please avoid Castile soaps on your hair as they adhere to and clog the hair cuticle. If you are using one now, discontinue the product for 5-7 days before applying Hairprint. In order to remove the soap residue from the hair shaft, wash your hair with our Chelating Shampoo one week prior and on the day of the Hairprint application before you wash with the Pretreatment.

If you have dark brown or black hair the risk of your hair going too dark is a lot less.  For this reason it is much easier to transition to using Hairprint Color Restorer.  We do suggest for the first treatment you apply Hairprint to your entire head of hair.  For subsequent treatments you may wish to only treat the roots.

Depending on your hair type you may be able to split a Hairprint kit for root application.

1. Begin by detoxing the hair (or roots only if you prefer) with our Chelating Shampoo. Use as directed the day or night before. Do not use any other shampoo, conditioner or styling products. 

2. Use the entire included Prepare packet. Massage gently into roots that you are treating with the Hairprint True Color Restorer. You do not need to use the Prepare Shampoo on the length of your processed hair. Let the Prepare Shampoo sit on your new growth for 10-30 minutes. The more stubborn your gray, the longer you may leave it on. Rinse. 

3. Towel dry your hair so that you can see the color difference between your processed hair and your new growth. 

4. You will need to coat the entire processed length of your hair in raw solid form butters such as cocoa butter or shea butter. Once melted these can be applied easily to processed hair. They must be applied as a thick coating that will not rinse off during the application. Please leave new growth roots free of all butters. 

**Do not use oils they will wear and rinse off leaving your chemically treated hair darkened**

5. We generally recommend one kit for all new first time applications. Follow our Single Kit Directions. Apply all mixes; starting with both sets of Restore mixes. Apply to the unprotected new growth at your roots. You do not not need to reapply a coating of butter, after rinsing both sets of Restore mix from your hair. 

6. Apply Mix 3- Complete Liquid and Powder: you may use all over or pull some through from your roots to you ends. Rinse when complete.

7. Shampoo and Condition the hair with a gentle non-detox hair care option. Please avoid use of our Chelating Shampoo and Exfoliating Shampoo for 7 days after your treatment. Please note, you may need to shampoo/condition more than once to remove the Shea Butter from the processed length of your hair. 

We highly recommend using one of our Hairprint Shampoo and Conditioner selections; Amla, Bamboo, or Kelp after your Hairprint Color Restorer treatment. This will encourage longer lasting results and new healthy growth after application. 

You will need to repeat this application method for as long as you have processed hair present in your length. We understand that it takes care and time to restore chemically damaged hair back to its natural and beautiful state and we sincerely hope that you can make this commitment. 

Hair dyes/perms/relaxers/waves do not just color or change the natural hair matrix. They can cause acute dermatitis without warning and they damage the melanocyte and keratinocyte cells that live in the hair follicle. These are the cells that make your hair and its color. Continued use of chemical processing accelerates the rate your hair goes gray, diminishes hair quality and makes hair thinner, grayer, and brittle. If you make a transition now, your hair will be healthier long into your life.

No, please do not use a hair dryer until the entire treatment is finished and you have conditioned your hair. Carefully follow instructions and do not apply heat. The product should be applied at room temperature.

If your hair is already at 80% or more damage (you are experiencing split ends, brittle/broken hair) this extent of pre-existing damage makes the hair fragile and possibly prone to further damage. There is no cure for damaged hair except healthy new growth. We only recommend treating new growth if and when your hair and scalp are ready. It may be best to rebalance your hair and scalp before using Hairprint.

*Our selection of shampoos and conditioners can help rebalance your scalp, remove residues, and ready your hair while you grow out your roots in preparation for a Hairprint application. 

We do not recommend putting Hairprint directly on to bleached, or highlighted hair, or brown hair that is currently being dyed. It will turn the hair too dark. If your natural hair color is darkest brown to black (1-2), there is no problem and you can apply Hairprint directly to the dyed hair. If you use 100% pure body art quality henna or indigo you do not need to transition. If your product does not disclose or label ingredients you may be using a compound henna. In which case, please use our transition method.

We recommend using gentle shampoos and nourishing conditioners. Please take a close look at the ingredients in your shampoo, conditioner, and styling products. Many of the products used can prevent Hairprint from fully functioning. We urge you to avoid non-water soluble silicone ingredients, which include: dimethicone, dimethiconol, phenyl trimethicone, amodimethicone, and cyclomethicone. These products may clog the hair follicle and leach nutrients from the hair. Please do not use Castile Soaps on your hair as they build up and leave a fatty acid residue.

We have also created a special range of shampoos and conditioners for regular use. They are for both color-treated and virgin hair. Each formula is free of synthetic residues. They rinse away leaving healthy, soft, clean hair.

Silicones include the ingredients ending in ‘cone’, ‘xane’ or ‘conol’. Silicone compounds were traditionally used in transmissions, lubricants, sealants, and window caulk, but now they are used on hair. Silicone chemicals including dimethicone, amodimethicone, and others and are widely found in shampoos, hair gels, and conditioners. Some of them can adhere to the hair, clog the cuticle and build up and even damage the hair. Others are soluble and wash out easily. When you see advertisements touting how a product gives the hair more body and shine, it is probably a silicone coating that is doing it.

Stop use of all products containing silicone for at least 10 days Pre-Hairpint True Color Restorer. Remove silicone residue from the hair with our Detoxifying Chelating Shampoo. Use the Chelating Shampoo several times leading up to your Hairprint application. If you feel that your hair is oily or sticky after washing with the Chelating Shampoo, wash again and leave on for 5 minutes before rinsing. If you feel you have a very heavy build-up of silicone on your hair and scalp, you may also want to use the Exfoliating Hair and Scalp Wash to manually slough away the layers of debris.

Coconut and other oils are wonderful treatments for the hair, but they may block Hairprint. Constant use may permeate the hair so when using Hairprint it is best to stop at least 10 days before treatment.  Remove all oils from your hair with several uses of the Chelating Shampoo.  Please avoid coconut based Castille soaps on your hair. They may adhere to and clog the hair cuticle.

Glosses and glazes. These terms are used interchangeably today. Depending on the ingredients, they can either go into the cuticle of the hair or adhere to the outside of the hair. Glazes can be tinted to add color. Many of these products are not so different than products used to make car seats and dashboards shiny; they contain the polysiloxane family of silicone products. If your hair is glossed or glazed, it may prevent Hairprint from working as they are not designed to be removed by a clarifying shampoo. Please discontinue use for several days before applying Hairprint.

Pomades vary widely as to ingredients. They can be natural, but many are comprised of paraffin and mineral oils, both of which will saturate the hair and make it somewhat impervious. Even natural ones used continuously will coat the hair and make the hair resistant to pigmentation. Some hairsprays are basically liquid plastic in an aerosol can. They can contain vinyl acetates and other plastics so be sure to stop using sprays well before your treatment.

This is normal because Hairprint is a three-step process. The hair will not absorb all of the pigment until the final step. Continue onto Step 2. Make sure to work the product into the gray roots and focus areas. 

This is normal because Hairprint is a three-step process. The hair may not become fully pigmented until the final step. Continue onto Step 3. 

Uneven coverage can be attributed to the build–up of residues on areas of the hair that have not been removed properly by the Prepare or pre–treatment. Have a look at our article on residue-free hair.

Some hair types are more porous than others:

• Gray is more accepting of hair colour than white hair.
• Finer hair absorbs hair color easier than coarse hair.

For stubborn areas that are not achieving the coverage (often at the temple and sideburn areas) use baking soda during the Prepare process. Working it into the resistant areas when the pretreatment is lathered up on the hair. You can also leave the Prepare on the hair for longer (20–30 minutes) this will open the cuticles more, especially with very coarse/resistant hair including facial hair.

We highly recommend the Chelating Shampoo before you start your to restore your natural colour.

Other factors that may prevent Hairprint Colour Restorer treatment from not giving you the result you want include:

• Using an incorrect amount of Hairprint for the length of your hair or percentage of grey
• How long your hair has been gray
• What your hair history is
• Porosity of your hair
• Regularly use products on your hair

Overproduction of sebum, a waxy coating made by the sebaceous glands, can coat the root hairs and prevent Hairprint from working. If unremoved, the Hairprint pigment can adhere to the sebum on the outside of the hair and rub or wash off in a few days.

Overproduction is caused by overactive sebaceous glands (oily skin) or by using shampoos that are too harsh, shampoos that strip the scalp and stimulate the glands.

If you are experiencing fading at the roots, we recommend adding a wash with Chelating Shampoo before using the Pretreatment to help cleanse your scalp of sebum and oils that are coating the hair.

Continue to use the Chelating Shampoo in the future before you apply Hairprint. 

Brown hair will go slightly darker for a couple of days and then lighten up again. A second reason for it appearing darker is because our perception of our hair color is usually different than our innate color. The hair we are accustomed to seeing in the mirror is continually exposed to chlorine, shampoo, sunlight, and the environment. Sometimes our true hair color is darker than what we have been seeing.

A brassy color that may appear after a few weeks can be due to a number of factors, so please read through the list and see which one applies to your situation. 

1. Your shampoo and/or conditioner contains sulfates. Please check your shampoo/conditioner and discontinue if necessary.
2. You have hard water with iron minerals. These can build up on the hair and affect your color either immediately or over time. Please add a Chelating Shampoo into your monthly hair care regimen.
3. You unknowingly have henna in your shampoo and/or conditioner that can be more fully activated by Hairprint. Please check the ingredients of your shampoo and/or conditioner carefully and discontinue it if necessary. 
4. High amounts of sun exposure. If you spend a lot of time outdoors, please wear a hat and cover your hair as often as possible. UV opens up the hair and causes pigment to wash out. 

The brassy color should not return after your next Hairprint application as long as you remove the underlying cause of the color change. 

If you see either a green or blue tinge to your hair after using Hairprint, this can be due to the prior use of bleach or from chlorine in your hair. The green is usually caused by the copper found in chlorinated swimming pools. Trying to lighten Indigo based henna products can also produce a green or ashy tinge in the hair.  Metallic salts found in dyes and other hair care products can also cause changes in color.

To neutralize this color, you can place a coating of ketchup on those sections of hair (it is inexpensive and effective, even if it sounds strange). Work it through the affected parts of your hair as you would a conditioner. You may wish to use a shower cap or wrap those sections in foil to prevent dripping and staining of your clothing. Leave on your hair for 30 minutes. Shampoo and condition your hair as you normally would.

To remove chlorine from your hair before your next application of Hairprint, please read our Chlorine FAQ under Will Hairprint Work For Me? above. 

If you have bleached hair, please follow our Transition Tips.

Hairprint does not make your hair dry, however, the alkaline Pretreatment can reveal the preexisting dry state of your hair. We use many products on our hair whose function we do not fully understand. When we remove the synthetic coatings it may reveal how dry our hair really is.

Dryness is a temporary condition that usually resolves itself within a few days as you shampoo and condition with gentle sulfate free products.

Some additional ideas to help restore the hair’s moisture are:

• Instead of washing your hair with shampoo, rinse with a mixture of water and apple cider vinegar in a 4:1 ratio. Condition your hair as usual.
• Moisturize your hair with nutritive oils like jojoba, almond, and argan.
• Use a deep conditioning treatment on your hair.

Hairprint can stain the skin of the scalp when the skin is very dry, or when there is buildup of dry skin cells there. The pigmentation of the skin is temporary.

If this occurs, you may see flakes of color falling off of your head. These are the pigmented dry skin cells being let go from your scalp in the normal shedding process of your skin. 

Please note: The drier your skin is, the more likely it will be to stain, and the more flakes you may see.

If this occurs, please do one or all of the following when you wash your hair to loosen and remove the pigmented skin cells:

• Use your fingers to scrub your scalp. 
• Exfoliate your scalp with a scalp scrub. You can purchase one or make one yourself at home.  
• Use a Scalp Massage Brush to scrub your scalp. You can find these on amazon.com for between $5 and $10. 

Leaving the treatment on for less than 12-15 minutes will not produce optimal results. Leaving it on longer will have no appreciable effect unless you are a man using on your beard, in which case we recommend 15-18 minutes.

If you mixed the wrong packets and bottles with numbers 1 or 2, there is no problem. If you mixed 1 with 3 or 2 with 3, then please discontinue the treatment and contact customer service.

No, the product is designed to be applied within the first 5-6 minutes and loses some of its effectiveness after this time.

Yes. This is especially important for men or women with short hair, or for touching up your roots.

Keep in mind that this isn't advisable for hair or roots longer than 1-inch in length, and if this is your first application of Hairprint and/or have more than 30% grey hair, we recommend using the full kit for best results.

Hairprint cannot be measured by volume or ounces. We recommend a gram scale that measures 1/10th of a gram. We also recommend using the full Prepare packet when dividing the kit. We have additional packets for sale in our online store.

Instructions:

On all of the liquids - pour out 56-57 grams.

For Step 1: use 56-57 grams Restore Liquid and 16-17 grams of the Restore Powder.  

For Step 2- use your remaining contents of opened Restore Liquid and Powder. 

For step 3, use 56-57 grams Complete Liquid and 5 grams of Complete Powder: 

After opening the Complete packet, be sure to seal the unused portion tightly by rolling up the sachet, putting a rubber band around it, and sealing it in an airtight ziplock bag. Store the product in a cool (15-20C) dry place. The powder may discolor slightly during storage, but it has no impact on the efficacy of the product. 

If you wish to use the entire Complete step you may purchase additional Complete powder and liquid by contacting us

Yes, we can ship to virtually all countries internationally except the US (US customers, please visit www.myhairprint.com). We offer different shipping options to best accommodate everyone’s needs. 
To calculate the shipping cost of your order, go through the checkout process on our website. Before you pay, our store will automatically calculate the cost of shipping for the options available to your country based on your order. 
Please note there may be customs duties, tax, additional delivery costs, and other fees imposed by your country. We cannot ship any parcels as a “gift” to circumvent some or all of these charges. 
The addressee (customer) is fully responsible for the parcel, not limited to but including any taxes/fees and arranging for/scheduling delivery or retrieving the parcel. Please note that your country’s import/customs duties/taxes/fees, if any, are not reflected in the shipping cost or the total cost of your order when you check out from our online store. It is the customer's responsibility to know these laws/policies before placing an order.

You can find further information on International Shipping here 

After an order is placed, it can take 24-48 hours for it to be processed for shipping, but we try to ship everything as quickly as possible. Within Malaysia and Singapore, you will receive your order in 2-5 business days after it ships.* 
For remote areas in Malaysia it could take a few extra days. 
For other countries in South East Asia you will receive your order in 4-10 business days after it ships if using a courier service.*  Postal service can take anywhere from 7 days - 6 weeks.  We process orders in the order they are received, Monday-Friday up until 1pm local time. Orders placed after 1pm will generally be processed for shipping the next business day. We do not process or ship any orders on the weekends or holidays. 
*These are shipping estimates and aren’t guaranteed.

It is possible to make changes to an order, but there is not a guarantee that this will happen. Most orders ship out same or next day. If you need to make a change to your order, please contact us immediately and we will do our best to accommodate you.

Insurance is not included when you place an order. If you would like to purchase shipping insurance for your order, please contact us.

Once an order is placed, it can take 24-48 hours before it ships (excluding weekends). Shipping notifications are sent once the carrier picks up your package from us. Please contact us and we will quickly investigate the status and whereabouts of your order.

The best thing to do is check your tracking number first. If you don’t have one or cannot find one, please contact us. Please note that tracking numbers sometimes report incorrect or incomplete data, but this isn’t necessarily an indication that your order is lost. 
In some cases your tracking number may indicate that your order was delivered and you might not have received anything. The best thing to do is contact the shipping company (especially your local delivery center) regarding your tracking number and to check with your neighbors to see if it was mis-delivered. 
If you are unable to locate your parcel or if it seems likely to have been lost, please contact us.